Shipping within the UK is FREE for all orders over £45.00 via Royal Mail tracked service.

Orders under this are charged at the following rates:

•  up to £45.00 - from £4.00 via tracked method only.
• £45.00 upwards - FREE TRACKED 48hrs

GSPR Regulations Effective December 2024

Due to GPSR regulations coming into effect from 13th December 2024, We will no longer be able to ship to any customers in the EU and sadly this will include Northern Ireland. As a small business, we are not able to employ a representative within the EU to comply with the regulations as this comes with such high costs that we cannot justify. Non-compliance would mean potential fines of £20,000 or a prison sentence if caught repeatedly. 

SHIPPING FAQ

How soon will my order be dispatched?

 We are a sustainable fashion brand. We order from suppliers every Tuesday morning, dispatching by Thursday afternoon. Once your order is completed, we will email to confirm dispatch.

 

It's been a few days since dispatch and my order still hasn't arrived, where do I stand?

Royal Mail parcels are normally delivered within the following timescales:

• 1st Class is up to 2 working days.
• 2nd Class is up to 3 working days.

Although most parcels arrive within these timescales, Royal Mail will not deem an item as 'missing' for 10 working days (2 weeks!) after dispatch. Please contact us after this timescale if your items have not arrived. Working days = Mon-Fri only. 

If your dispatch email was received after 4.30pm, it is likely your item wasn't dispatched until the next working day. For example, if your item is marked as dispatched at 2.30pm on a Saturday, it will be posted the following Monday (assuming Monday is not a Bank holiday, in which case it will be the Tuesday). 

Please ensure that your address upon ordering is correct and up to date. We legally have to post your items to the address on the order form. We will not post to an alternative address once the order is placed. You have the option to select an alternative shipping address prior to completing the order. 

 I need my order quickly! Can my order be rushed through?

Unfortunately we do not offer a rush service. This is simply because we do not hold stock and have to wait until the next supplier order date before we can order the supplies to fulfil your order. 

 I want to place a large order, do the same timescales apply? 

We process orders in chronological order, so whether your order is £5.00, or £500, it will be processed within our timescale regardless.

RETURNS: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us atMetalmotherclothing@hotmail.com. If the item is not faulty, the customer is responsible for covering the cost of return shipping. We recommend using a tracked service to ensure your item arrives safely back to us. Items sent back to us without first requesting a return will not be accepted.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we will process the replacement.

Contact us and we'll get back to you within 24 hours.

Contact us with any questions at Metalmotherclothing@hotmail.com.