Refund policy

Returns & Refund Policy

Thank you for shopping with Metal Mother Clothing.

Returns

We offer a 14-day return policy, meaning you have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unworn, unused and in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging where possible.

  • Be accompanied by proof of purchase (such as your order confirmation or receipt).

To start a return, please contact us at Metalmotherclothing@hotmail.com.

Returns should be sent to:

[INSERT RETURN ADDRESS]

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

If your return is approved, we'll provide instructions on how to return your item. Unless the item is faulty or we've made an error with your order, you are responsible for the cost of returning the item. We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations 2013, you have the legal right to cancel most online purchases within 14 days of receiving your goods, without giving a reason.

To exercise your right to cancel, please contact us at Metalmotherclothing@hotmail.com or submit a return request through your customer account (if available). 

If your order has not yet been dispatched, you may also be able to cancel it before shipment.

You must send the goods back within 14 days of informing us that you wish to cancel.

Unless the item is faulty or we have made an error, you are responsible for the cost of returning cancelled items.

We may reduce your refund if the value of the goods has been diminished through handling beyond what is necessary to establish their nature, characteristics and functioning.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

Approved refunds will be processed within 14 days of receiving the returned goods or proof that they have been sent back (whichever is earlier).

Refunds will be made using your original payment method minus original delivery costs.

Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged, or you receive the wrong item, please contact us as soon as possible at Metalmotherclothing@hotmail.com so we can resolve the issue.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If an item is faulty, not as described, or unfit for purpose, we will provide an appropriate remedy in accordance with UK consumer law, including covering any reasonable return postage costs where applicable.

Non-Returnable Items

We cannot accept returns for:

  • Personalised or custom-made products.

  • Items that have been worn, used or are not returned in their original condition.

  • Gift cards.

Where applicable, we also cannot accept returns on perishable goods, personal care products, hazardous materials, flammable liquids or gases.

If you're unsure whether your item can be returned, please contact us before sending it back.

Sale items: Sale or discounted items can still be returned under your statutory legal rights. If you choose not to accept voluntary returns on sale items, this does not affect your rights if the goods are faulty, misdescribed or covered by your legal right to cancel where applicable.

Exchanges

We do not offer direct exchanges.

If you would like a different size or item, please return your original purchase for a refund (subject to our returns policy) and place a new order.

Contact Us

If you have any questions regarding returns, refunds or exchanges, please contact us at:

Email: Metalmotherclothing@hotmail.com